Privacy Policy

Effective Date: 23 July 2026

Last Updated: 23 July 2026

At Snaps Grading, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, use our submission portal, or send trading cards and collectibles to us for authentication, grading, and encapsulation services.

1. Information We Collect
   We collect information directly from you when you create an account, complete a grading submission, make a purchase, or interact with our customer support team.

Account & Contact Information: Your name, email address, physical shipping address, billing address, and phone number.

Submission & Collectible Data: Details regarding the items you submit for grading, including card descriptions (e.g., set, year, player/character), declared item values, return shipping preferences, and package tracking numbers.

Payment Information: Payment details (e.g., credit card information, billing addresses) collected securely through our third-party payment processors. Snaps Grading does not store full credit card numbers on our servers.

Digital Scans & Certification Data: High-resolution digital images, scans, condition notes, grades, and unique certification numbers generated during the grading process.

Technical & Usage Data: IP address, browser type, device information, and site interaction data collected automatically when you navigate our submission portal.

2. How We Use Your Information
   We use the information we collect to operate our grading business efficiently and securely. Specifically, we use it to:

Fulfill Grading Orders: Process, grade, encapsulate, label, and safely return your collectibles.

Manage Shipping & Insurance: Calculate appropriate shipping insurance based on declared values and generate return shipping labels with our carrier partners.

Maintain the Public Certification Database: Publish non-personal grading records (such as certification numbers, item details, grades, and card images) to allow secondary-market verification and population reports.

Order Tracking & Communication: Send submission updates, order confirmations, grading completion alerts, and return tracking details.

Customer Support: Assist with submission inquiries, order adjustments, or shipping claims.

Prevent Fraud & Theft: Verify item authenticity, prevent fraudulent submissions, and assist with loss or damage insurance claims.

Marketing: Send newsletters, promotional offers, or announcements regarding turnaround times and special grading runs (with your consent).

3. Information Sharing & Public Records
   We do not sell, trade, or rent your personal information to third parties. We share your information only under the following specific circumstances:

Public Certification Lookup: To ensure market transparency and prevent counterfeit slabs, our Cert Lookup tool publicly displays item details, high-resolution scans, assigned grades, and certification numbers. Your personal identity, submission history, and contact details are never publicly linked to these public certification records.

Logistics & Carrier Partners: We share your delivery address, phone number, and package values with trusted shipping carriers (e.g., FedEx, UPS, USPS) and third-party parcel insurance providers to handle delivery safely.

Service Providers: We work with trusted third-party vendors who assist with website hosting, payment processing, database management, and email distribution under strict confidentiality agreements.

Legal Compliance & Security: We may disclose information if required by law, court order, or government authority, or to protect the safety, rights, or property of Snaps Grading, our users, or the public.

4. Data & Physical Item Security
   We recognize that your collectibles are valuable assets. We employ robust security measures across both our digital systems and physical facility:

Digital Security: We use industry-standard encryption protocols (SSL/TLS) to protect data transmissions, secure submission portals, and restricted-access administrative systems.

Physical & Handling Security: Submissions stored at our facility are protected by physical access controls, surveillance systems, and internal tracking protocols to safeguard items throughout the intake, grading, and slab encapsulation processes.

5. Your Rights & Choices
   You have control over how your personal information is managed:

Account Management: You can access, update, or correct your personal account and shipping details at any time by logging into your Snaps Grading account.

Data Deletion: You may request the deletion of your account and personal contact information. Note: Unique certification records, card images, and grade histories associated with graded items will remain in our public database to protect the authenticity and integrity of secondary market sales.

Marketing Preferences: You can opt out of receiving promotional communications at any time by using the “Unsubscribe” link at the bottom of our emails.

6. Cookies and Tracking Technologies
   We use cookies and similar tracking technologies to enhance your experience on our portal. Cookies help us:

Keep you securely logged into your submission dashboard.

Remember items in your active grading submission order.

Analyze site traffic and user behavior to optimize our platform performance.

You can adjust your browser settings to disable cookies, though doing so may prevent certain features of our submission portal from functioning properly.

7. Changes to This Policy
   We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations. Any updates will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
8. Contact Us
   If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Snaps Grading

Email: admin@snapsgrading.com

Address: 349B Melawati Urban 1, Lorong Kedah, Taman Melawati, 53100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Website: snapsgrading.co